FAQ

Q: Can I change my username in my profile?

A: Yes, we’re happy to change that for you. You can make the request through the Contact Us form.

Q: Can I delete my account?

A: Yes, we’re happy to delete your account for you. You can make the request through the Contact Us form.

Q: What do you do with my information? Is my privacy secure?

A: We take privacy seriously. To learn how we handle information stored in your Florida Burner Profile, check out our Privacy Policy.

Q: How can I change my password if I don’t remember it and can’t log in?

A: There’s a link to reset your password on the login screen.

Q: I didn’t get the password reset email, now what?

A: First, give it a minute or two. Sometimes it takes time for the email to appear in your inbox.  Next, check your spam filter, reset emails like ours are often caught by spam filters.

If you still don’t see it, be sure the email that you are checking is the same email you used for your Florida Burner Profile.

Finally, if all else fails, go to the “Contact Us” link above, and send the form to Profiles Technical Support.